FAQ'S
FAQ's
Lets Get Setup - Follow Steps Below
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Ensure your product's battery level is above 20% to use it effectively. Charge it after receiving it, waiting for the green power light to stay on, typically taking around 2 hours for a full charge.
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To pair your device with the mobile app, power it on. When its power light flashes, enter the app to locate and connect your device. Keep in mind, on the first pairing, the device's data will reset. No need to unpair after a successful connection.
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When using the product at night, it operates independently and stores data. After waking up, synchronize the data with the app.
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To link your device with the app, ensure your phone's Bluetooth and GPS functions are active. While your device is flashing, enter the app to connect. Once successfully connected, the device's power light will stay blue.
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The gel is reusable. If it dries out and affects transmission, wash it with clean water. Please avoid rubbing or soaking the gel.
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Start with the first intensity setting on your initial night. If it disrupts your sleep, consider setting a 30 or 60-minute delay to prevent interruptions. The device won't operate during the set time.
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Data updates daily at 12:00 PM. To view the previous night's data, sync it with the app before 12:00 PM. Data collection spans from 12:00 PM yesterday to 12:00 PM today, covering each sleep cycle.
Q.1 Does the device have to be connected to my phone?
A: The device is used alone. Data will be automatically saved without needing to connect to Bluetooth. In the morning, simply open the app and sync the previous night's data via Bluetooth.
Q.2 How can I connect the device to my phone?
Download the SleepMi app on your mobile first. Turn on your device. Once you open the SleepMi app, it will prompt you to sync your phone with your device. Press and hold the record button to sync your device.
Q.3 My device isn't gathering data?
A: There are three reasons for this;
1. Your phone isn't connected to your device.
2. Ensure that your phone is no further than 50cm from you whilst you sleep.
3. You haven't synced your data to your phone
Q4. Does my phone need to be connected to my device during sleep to collect data?
Your device doesn't need to be connected to your phone during your sleep in order to view sleep data. The device and your phone will collect your data itself separately. In to sync further data to your app, simply open up your app and press the function button on your device sync your data.
Q.5 How do I sync sleeping data?
A: Turn on the device and enable Bluetooth on your phone. Open the SleepMi app and bind your device (instructions on binding are provided when you first download the app). After using the device, simply press the power switch to sync and upload data to the app. You can then view your snore report generated by the app.
Q.6 How long until I see results?
A: You will experience the effects on the first night of use, but we recommend using it for more than a week after you find the optimal setting to notice maximum results. Test it at different intervention intensities, analyse your data and keep testing different settings until you find your optimal intervention to achieve consistent results. Everyone is different, some people find it works better on a lower setting and others require a much higher setting. Find which setting is best for you and you're all set for silent sleeps!
Q.7 Is the device harmful to the human body?
A: The device does no harm to the human body because it uses a physical intervention. It is worn only while sleeping and works automatically once started without the need to enable Bluetooth.
Q.8 How Do I Wear The Device
Attach device to adhesive pad and turn it on. Place adhesive pad under your chin
Q.9 How can I get the best results from my device?
This will help you achieve consistent results
- Ensuring your mobile device is no further than 50cm away from you to ensure it gathers data accurately
- Analysing your results each day and testing your devices intensity interventions and settings at different levels to find the best setting for You
- Avoiding caffeine 8 hours before sleep
- Avoiding screen time an hour before sleep
- Avoiding eating late
- Losing weight
- Stopping smoking
- Relaxation exercises (yoga+meditation) before bed
- Having a warm shower before bed
- Ensuring your bedroom is 100% dark (Use a sleep mask if required)
- Dimming all lights 2 hours before bed to trigger the mind it's time to fall asleep
Here is an example of results from one of many of our customers who consistently achieves 95%+ results each night. This customer had mild sleep apnea and despises his CPAP mask. He mentioned the Intensity To Stop Snoring setting that works best for him is the strongest setting. He also found that the Device Sensitivity that worked best for him was a Weak setting. It took him roughly 4 nights until he found the most suitable setting. However, he started at a low setting, analyzed his results each morning and made an intuitive and logical decision based on his data to increase his intensity intervention slowly each day.
Find out what Intensity To Stop Snoring setting and Device Sensitivity setting that works best for you by testing different strengths every time you use it. Our tips above are designed to help you achieve results like this consistently too!
Reading your Data
The key to achieving consistent results is to test different settings and find the best setting for You. The best approach is to increase the settings slowly each night.
POSTPONE TO START ANTI-SNORING FUNCTION - This settings allows you to increase or decrease the amount of time until the device starts to function. How long does is typically take you to fall asleep? If it’s 15 minutes set it to 15 minutes etc
Q.10 My question is not here. Who can I contact?
A: Please send an email to contact@mysnorehut.com and our support staff will be more than happy to help you.